Hi there, we are glad to hear that you’re enjoying your experience with our service. I will be able to use the app in Paris later this week and in other UK countries too! The price was very reasonable and it was soooo easy!! Thank you thank you!! That was it…the person doing my laundry sent a text to make sure they knew what I wanted and in 24 hours my laundry was clean and back in my room! I did both dry cleaning and regular wash/dry. We weren’t going to be there, so I dropped the clothes at the front desk. My hotel concierge said many guest use Laundry Heap. The hotel prices for laundry are insanely high and laundromats are not a common thing here. We are Americans traveling around the UK for three weeks. That's exactly what we aim - to provide you with efficient and prompt high quality service and ease of use with our Laundry app. Great though- on short notice and the turnaround times nonetheless is really spot-on. No doorman or concierge in a condo here, yet still a great service provider for laundry when I cannot make it over into Brooklyn to have it done by the regular Laundry Servicers I love the most. Sometimes however appreciated the great lengths the drivers go through is tough enough and everyone deserves credit of course for the work they do. And having to wait on the drivers in the cold loading and unloading the bagged laundry-well it’s a chore too. And vice-versa bringing the clean laundry to me from downstairs … it’s still self-service in ways too. It would be nicer surely, if they went up to the apartment to bring it downstairs to load it into their vehicle. Plus, it must be brought out to the driver for the pickup- this part is really what drives either giving a tip or not. The drawbacks getting acquainted with the service is that the dirty laundry must be bagged in the blue bags provided and tagged, with your name and order number. ![]() Reliable and perfectly timed along with some other dry cleaning items in through LaundryHeap- and return it within a day or two. Each order is washed separately so no need to worry about that. Do you wash my clothes with other people’s clothes?Ībsolutely not. ![]() Each order is processed separately - Laundry orders are weighed and cleaned, while all other services are individually itemized and processed.Īt this time, we do not offer the option for customers to provide their own laundry detergent, but please let us know if you are allergic to a certain type so we can make sure to avoid it. We will always do our best to let you know in advance if you have included items that will require a longer processing time, or if there are any delivery changes to your order.Īfter your items are collected by our driver, they are taken to one of our local partner facilities. ![]() Note* duvet and bulky items may require additional time. Following this, we’ll take care of everything else with the help of our partner cleaning facilities.įor standard laundry and dry cleaning services, we have a monthly average of collecting and delivering within 24 hours. Simply select the required services and choose the dates for collection & delivery, leaving any additional instructions for the driver.
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